Returns and the guarantee

The guarantee

The daily range carries a 90-day money-back guarantee, and it applies after you have opened the product and taken it. That is the part that matters: a guarantee which only covers an unopened box tells you nothing about whether the product works for you.

How to use it

Returns and refunds are processed by the manufacturer, because they took the payment. Contact them with your order number and ask for the guarantee.

Then tell us how it went. We have one real lever over the companies we list, which is whether we keep listing them, and a guarantee that turns out to be difficult to claim is the fastest way for a product to come off this site.

What we will not pretend

• We cannot process your refund. Saying otherwise would waste your time.
• We do not know their restocking terms for damaged or partially used goods beyond what they publish.
• We have not personally tested every product's return process end to end. When we have, we will say so on the page and date it.

Mobility equipment

When the mobility range opens, returns will be set per product and stated on each product page. Custom-configured equipment, hygiene-sensitive items and freight-shipped goods cannot share a policy with a bottle of capsules, and any site that gives them one has not thought about it.